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RETURN OF GOODS

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A 14-day return guarantee applies to all items purchased on the online store www.missableu.co.uk. These rules are applicable only to items purchased through the online store. If you purchased the item in our physical store, you must return it there. Refunds for items will be processed to the buyer's account within 14 days.

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Return Policy for Online Purchases:

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The buyer has the right to return unsatisfactory items (excluding home fragrances) within 14 calendar days (the items must reach us no later than 14 business days from the date of receipt). Shipping costs for returning a quality item will not be refunded to the buyer.

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To return an unsatisfactory item, the buyer ensures that the item is:

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  • Unworn, maintaining its original appearance.

  • Undamaged.

  • The original packaging and labels are intact.

  • The item is returned in the same set (e.g., when buying a multi-piece costume, all parts must be returned).

  • The buyer has the purchase document (invoice) saved.

Items should be returned in shipping boxes to avoid damaging the item or its packaging. If the returned item does not meet all specified conditions, the Seller has the right to reject the return, not exchange the item, and not refund the buyer for the purchased item.

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WARRANTY DOES NOT APPLY:

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  • If the item has been mechanically damaged.

  • Also, if footwear has been worn out of season.

  • Home fragrances is non-returnable.

To return a defective item purchased online, contact Missableu administration (missableu73@gmail.com). Send photos of the item, a description of the situation (specifying the purchase date), and attach the purchase document (invoice) by mail. We will send you a Complaint Form, which you must fill out, indicating the reasons for the return. If necessary, we may ask you to send the item back to us or deliver it to the physical store.

Complaints will be processed within 10 business days.

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Procedure for Returning Unsatisfactory Items:

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To return an unsatisfactory item, the buyer must fill out a return form and include it with the return shipment. The securely packaged item is sent by mail (return shipping costs are borne by the buyer). The buyer must track the shipment and inquire whether we have received the return. The buyer is responsible for any delays or losses in the shipment. Upon receiving and verifying the shipment, we will refund the money within 14 days to the specified account. In case of misunderstandings or if the item does not meet the return conditions, we will contact the buyer via the provided email.

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Note: The buyer is responsible for providing accurate information (email, phone number, and bank account number) in the return form.

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Return Options:

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  • By sending through mail services (shipping costs are paid by the buyer): Receiver: Missableu, +447703342712, missableu73@gmail.com.

  • If you purchased items worth £50 or more and received free shipping but return part of the items, and the total value of purchased items is less than £50, we will refund the item's value minus the shipping costs, i.e., £4.50.

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